IVR (A Smart Platform to Save Your Money & Time)
VIRTUAL RECEPTIONIST / IVR
WEB BASED PLATFORM
Operate your account on any location with web based system.
IVR represents a brand image of your business and product.
Segregate sales and support department to ease entry of calls and build trust.
Use of IVR platform reduces your regular task time in a call center.
Forward your call from a number to any other number. No extra efforts required.
We cover 95% of network worldwide and provide best prices.
HOSTED IVR FEATURES
Use customised welcome message with a human touch for your clients. It will give a great experience to your customers.
NEVER MISS ANY CALL
Every call is important. You will get real time notification of all the calls which are missed, through Emails . We make sure you never miss any call.
INTELLIGENT CALL ROUTING
Create your path to migrate customers according to the departments. Let your incoming caller be at ease and follow accurate path.
We provide multiple extensions on a single IVR number based on department wise staff to attend calls. IVR improves your business & customer satisfaction.
Netkosh allows you to use your own existing number for Hosted IVR and it will be activated in 60 seconds. You may change your number at any time.
SMS AND EMAIL NOTIFICATION
Get real time notification via SMS and Emails. We also store all number to your web control panel for further access & bulk sms broadcasting.
MORE FEATURES INCLUDE
MUSIC ON HOLD
Do not core your customers while your executive is busy on another call. Music on Hold will activate a waiting music while on hold.
We have a powerful system for call forwarding, you can get all your calls on a particular number instantly anywhere in the world. Cals will never be missed.
ADVANCED AND SMART REPORTING
Real time Log reports, Agent reports, Webhook Response, Traffic report, CRM report: All these on one single platform. Real time tracking of each and every call.
TTS (TALK TO SPEECH)
Addition of this tool made the overall process much more quicker wherein one can simply type and convert the text into a voice format and you are all set to use it.
Did your call got disconnected while you are in conversation with an agent? Sticky agent will connect you with the same agent when you redial.
Instead of traditional Tring-Tring, let your customers hear some good music till the IVR gets connected. Let your visitors enjoy the visit.
Create a contact list and associate with your IVR to get managed reports wherein you can fetch the reports through name as mentioned in contact list.
REAL TIME REPORTING
You can easily get complete report of all calls in web based control panel for detailed analysis of IVR. Track your statistics & reports in real time.